AI · Automation · Transformation

Automation Transformation

Led company-wide transformation through AI, automation, and process redesign, combining technical delivery with cultural change.

Introduction

Context & objective

What triggered it

A technology company initiated transformation to improve performance through AI, automation, and digital maturity.

Objective

The initiative required combined technical, process, and organizational change. The goal was to deliver measurable impact while driving full adoption of automation across teams.

My role

I led the initiative end-to-end, ensuring both delivery and cultural adoption.

Overview

Project at a glance

Project type
AI & Automation | Change Management | Transformation
Industry
IT | Software Development
Company size
80–100 employees
Duration
8 months
Scope
Key processes, culture, cross-team transformation
Business areas
Marketing, Sales, Delivery, Customer Success, Development, Back-office
Role

Responsibility & scope

Personal responsibility
Process Analysis, Planning, Change Management, Solution Design, Delivery
Delivery scope
Process mapping, 50+ automations, AI agents, automation team setup
Managed team
4 automation builders + 7 champions across teams
Tools / software
n8n, HubSpot, MS 365, Azure, APIs, Webhooks
Key deliverables

What was delivered

01

Process Improvements

Analyzed and redesigned processes, identified automation opportunities, and implemented optimization pipeline.

02

Technical Transformation

Delivered automation solutions and trained internal teams to ensure long-term capability.

03

Cultural Change

Drove adoption across teams, built champions network, and ensured organization-wide engagement.

Delivery process

How it was done

1
Process Mapping

Mapped value chains and identified inefficiencies and opportunities.

2
Stakeholder Alignment

Identified champions and managed stakeholder engagement and buy-in.

3
Solution Design

Designed automation architecture and tailored solutions per team.

4
Agile Planning

Defined milestones and delivery framework aligned with OKRs.

5
Implementation

Delivered automation solutions using iterative agile cycles.

6
Adoption

Ensured rollout, training, and continuous feedback loops.

7
Scaling

Enabled independent usage and continuous development across teams.

Results

Outcomes & impact

50+
Workflows delivered

Automation workflows deployed company-wide

All teams
Automation adoption

Company-wide rollout achieved

Significant
Time savings across teams

Manual workload reduced across all areas

Built
Internal automation capability

Self-sufficient team established

Personal contribution

My contribution

Change Management
  • Led process audits and transformation strategy
  • Managed stakeholders and adoption across teams
  • Defined KPIs and success metrics
  • Established new processes and delivery models
Technical Execution
  • Designed automation architecture
  • Built workflows, integrations, and AI agents
  • Trained teams in n8n and automation tools
  • Delivered solutions and optimized performance